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Frequently Asked Questions

To help answer your questions more quickly, CableWholesale.com has put together a series of Frequently Asked Questions documents. Please choose one of the following sections:

How to Place an Order

  1. Go to www.cablewholesale.com. If you've ordered from us before, log in by entering your information into the fields in the upper right-hand corner. If you haven't ordered from us before, you will have the opportunity to sign up for an account later during the order process.
  2. Once logged in, you can browse the website and find the items you wish to purchase. If you know the part number of the item you wish to purchase, you can type that number into the search field. If you do not know the part number, you can search using keywords in the search field, or the categories on the left-hand side of our homepage.
  3. Once your item is displayed on the screen, type the quantity you need into the field on the right-hand side, and click [Add Item.] You may complete this step with as many items as you wish.
  4. If at any time you wish to view the contents of your cart, find the [View Cart] link located near the top left of the screen under the "My Cart" menu next to the Shopping Cart box, and click there.
  5. When you are ready to purchase your items, click on the [Checkout] button, near the top left-hand side in the Shopping Cart box. Type in your address and contact information into the fields provided. Please note that while the ship-to and bill-to addresses can be different, the billing address must match the address that your credit card bills to.
  6. Below the address fields, you will be asked to enter a username and password to create a new account. Please note that if you already have an account, it will not work to enter that information here; these fields are only for setting up new accounts. Having an account allows you to access important information about your pending orders, and we highly recommend that you sign up. (For information on our privacy policy.)
  7. Once you have filled out the form completely, click on the [Next Step - Select Shipping] button at the bottom of the screen.
  8. On the next screen, you will be able to verify the contents of the shopping cart as well as the ship-to and bill-to address, as this information will be displayed near the top of the screen. Below you'll find the various shipping options and their respective costs. For further information on shipping options, click the link.
  9. Once you've chosen a shipping option, you will be asked for payment information. There is a field for Coupon Codes; current coupons can be found on the back of our catalogs, and sometimes on the website. If you do not wish to pay with a credit card, please give our toll-free number a call for further options (888-212-8295). You will be asked to provide the credit card type, number, expiration date, and CSC code. If you are unsure of what the CSC code is, you can click on the [How Do I Find This?] link. We use this code for security verification, and it is not stored in our database once your order has been processed.
  10. Below the credit card fields, there is an optional Purchase Order field. If you wish, you can enter your company's purchase order number for your reference. However, please note that Net 30 orders without a credit card cannot be placed online.
  11. Once you have filled out all necessary parts of this form, you can click on the [Submit Order] button at the bottom of the screen. An order number will be generated immediately after this step. This number, and the details of your order, should show up on the screen.
  12. Please note that the [Submit Order] button should only be clicked on once per order. Hitting "back" in your web browser and then going forward and clicking on [Submit Order] again will generate another order. If, when you first submit the order, a message tells you that a server error has occurred, please call our toll-free number; do not click on [Submit Order] again.
  13. Once you have placed your order, you can view the order status or make changes at any time by logging on to CableWholesale.com and using either the [List all Orders] link or the Order Tracking square. In addition, e-mails are sent to the address provided when your order is submitted and when your order is shipped.

How to get shipping costs without placing an order

  1. Using the search field or the categories on the left-hand side of our website, locate the items you want, and add them to your shopping cart. Please note that if you do not add all of the items you are going to order, shipping will not be calculated correctly, as it is dependent on weight.
  2. Click on the [Calculate Shipping] link on the top right of the page.
  3. The screen will prompt you for the ship-to city, state, zip code and country. Fill in all of the information requested. If fields are left blank, the website will be unable to calculate shipping costs.
  4. Click on the [Calculate] button located at the bottom of the short form. On the following screen, all available shipping options and their costs will be listed. If an option that you want to use is not listed, or there are no options listed for your address, please feel free to give us a call. For Frequently Asked Questions regarding Shipping Methods and Policies, click here.
  5. If you wish to put in another ship-to address, the opportunity to do so is located directly below the list of shipping costs.

Pending Orders: Status, Tracking, Editing

Shipping Methods and Policies

Warranty Information

Return Merchandise Authorizations (RMA)

Missing Items

Ordering with a Purchase Order

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